P42_UI/app/models/system/SupportModel.js

class SupportModel extends EICModel {

    constructor(privileges) {
        super('/zammad/tickets', privileges);
    }

    /**
     * 
     * @returns 
     */
    list(filters) {
        //if(!this.hasPrivilege('list')) return( new Promise((resolve, reject) => reject()))

        let endpoint = this.getApiEndpoint('list');
        return ( 
            this.request(endpoint.uri, endpoint.method, filters)
            .then( async serverData => {
                return serverData.payload;
            })
        )
    }

    /**
     * 
     * @returns 
     */
    get(id) {
        // if(!this.hasPrivilege('list')) return( new Promise((resolve, reject) => reject()))

        let endpoint = this.getApiEndpoint('get');
        endpoint.uri = endpoint.uri.replace('{id}', id);

        return ( 
            this.request(endpoint.uri, endpoint.method)
            .then( async serverData => {
                return serverData.payload;
            })
        )
    }

    /**
     * 
     * @returns 
     */
    create(ticket) {
        //if(!this.hasPrivilege('create')) return( new Promise((resolve, reject) => reject()))

        let endpoint = this.getApiEndpoint('create');

        return ( 
            this.request(endpoint.uri, endpoint.method, ticket)
            .then( async serverData => {
                return serverData.payload;
            })
        )
    }

    /**
     * 
     * @returns 
     */
    update(id, content) {
        //if(!this.hasPrivilege('list')) return( new Promise((resolve, reject) => reject()))

        let endpoint = this.getApiEndpoint('update');
        endpoint.uri = endpoint.uri.replace('{id}', id);

        return ( 
            this.request(endpoint.uri, endpoint.method, content)
            .then( async serverData => {
                return serverData.payload;
            })
        )
    }

    download(ticketId, articleId, attachmentId) {
        // if(!this.hasPrivilege('list')) return( new Promise((resolve, reject) => reject()))

        let endpoint = this.getApiEndpoint('download');
        endpoint.uri = endpoint.uri.replace('{ticid}', ticketId);
        endpoint.uri = endpoint.uri.replace('{artid}', articleId);
        endpoint.uri = endpoint.uri.replace('{attid}', attachmentId);

        window.open(endpoint.uri, '_blank');
    }
}
app.registerClass('SupportModel', SupportModel);